Shipping & returns

Shipping:

We ship using a Royal Mail and APC overnight get your purchase as quickly as possible and as cost effectively as possible. We use Royal Mail for lighter purchases, £2.95. For larger parcels the cost is £4.95. If your order total is £150 or more we will ship your order free of charge.  Please complete your basket of shopping to see your shipping rate.

Returns:

We are confident you will be happy with your purchase, however, if you require an exchange or refund. 

We are happy to accept your return or exchange within 30 days from purchase.

You can return your product in two ways; 1) by post or 2) returning the item to Redbrick Mill.

To be eligible for a refund/exchange all items must be returned unused. 

Postage charges on returns are not refundable.

Any exchanges will incur additional postage costs paid by you.

 

If you have any issues with the items you have received or want to discuss your order please email [email protected]

 

Breakages:

Unfortunately due to the nature of our products breakages can occur. if you receive broken items please send me a photograph of the product on [email protected] alongside your purchase information. We can then issue a replacement.