Shipping & returns

Shipping:

UK mainland orders are delivered within 3 working days. After safely packing and boxing up your items, we dispatch orders using DPD next day delivery, and for UK customers you will get updates by email or text from DPD (using the details you provide on your order).

UK mainland orders are charged at £5.50 (*), or Free if spending £75 or more.

* An additional surcharge of £7.50 required for orders from Northern Ireland, Scottish Islands & Highlands, Channel Isles, Isle of Man, Isle of Wight & Scilly Isles. This is taken over the phone after the order is taken.

We also now ship to Europe, with parcel prices and estimated shipping timescales shown below:

Country Cost Free if order over... Transit timescales (est)
United Kingdom £5.50 £75 1 day
Ireland £11 £150 2 days
Austria £15 £150 3 days
Belgium £14 £150 2 days
Denmark £15 £150 3 days
Finland £23 £150 5 days
France £14 £150 2-3 days
Germany £14 £150 2-3 days
Italy £17 £150 3-4 days
Luxembourg £14 £150 2 days
Netherlands £14 £150 2 days
Portugal £23 £150 4 days
Slovenia £24 £150 5 days
Spain £17 £150 4 days
Sweden £23 £150 5 days
Switzerland £40 (inc customs charge) N/A 3 days

Please complete your basket of shopping to see your shipping options/rates.

Returns:

We are confident you will be happy with your purchase, however, if you require an exchange or refund. 

We are happy to accept your return or exchange within 30 days from purchase.

You can return your product in two ways; 1) by post or 2) returning the item to Redbrick Mill. However please contact us so we know it is coming.

To be eligible for a refund/exchange all items must be returned unused. 

Postage charges on returns are not refundable.

Any exchanges will incur additional postage costs paid by you.

 

If you have any issues with the items you have received or want to discuss your order please email [email protected]

 

Breakages:

Unfortunately due to the nature of our products breakages can occur. if you receive broken items please send me a photograph of the product on [email protected] alongside your purchase information. We can then issue a replacement.