Shipping & returns

Shipping:

UK mainland delivery timescales for orders are currently 5-7 days. After safely packing and boxing up your items, we dispatch orders using DPD next day delivery, and for UK customers you will get updates by email or text from DPD (using the details you provide on your order).

UK mainland orders are charged at £5.50 (*), or Free if spending £75 or more.

* An additional surcharge of £7.50 required for orders from Northern Ireland, Isle of Man, Isle of Wight & Scilly Isles, Scottish Islands (HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3) & Scottish Highlands (AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50). This surcharge will be arranged after the order is processed, we'll contact you directly.

European orders - We have tried to streamline orders to our European customers and make the process as straightforward as possible. No import tax or fees will be incurred to customers in the countries listed below, the relevant VAT for the EU member state will be charged at checkout and any additional fees will be covered by us.

If you are wanting to place an order from a country not listed below (or from channel isles - Jersey & Guernsey) please do get in touch with us [email protected] and we can arrange an order direct with you excluding any VAT (please include the items and qty you would like to order and billing/shipping details together with contact info). Thank you

Parcel prices and estimated shipping timescales shown below:

Country Cost Free if order over... Transit timescales (est)
United Kingdom (mainland*) £5.50 £75 1 day
Ireland £12 £150 2 days
Austria £16 £150 3 days
France £15 £150 2-3 days
Germany £15 £150 2-3 days
Italy £18 £150 3-4 days
Netherlands £15 £150 2 days
Spain £18 £150 4 days

Please complete your basket of shopping to see your shipping options/rates.

Returns:

We are confident you will be happy with your purchase, however, if you require an exchange or refund. 

We are happy to accept your return or exchange within 30 days from purchase.

You can return your product in two ways; 1) by post or 2) returning the item to Redbrick Mill. However please contact us so we know it is coming.

To be eligible for a refund/exchange all items must be returned unused and intact.

Regrettably we are unable to refund items which are returned broken.

Postage charges on returns are not refundable.

Any exchanges will incur additional postage costs paid by you.

 

If you have any issues with the items you have received or want to discuss your order please email [email protected]

 

Breakages:

Unfortunately due to the nature of our products breakages can occur (although rarely), if you receive any broken items within your parcel please send us a photograph of the product on [email protected] alongside your purchase information. We can then issue a replacement.