Shipping and Returns
Shipping:
We ship every order directly, and quickly, from our warehouse in Yorkshire (North England, UK).
Unlike other retailers we never sell items we don't have in stock and available.
Orders can be sent around the world, and details of the countries we dispatch to are shown in the tables below, together with rates.
UK and Europe orders have flat rate shipping fees.
Rest of the World countries the shipping is calculated based on order weight, so complete your basket and go to checkout to see the exact Shipping rates.
UK Mainland -
UK mainland delivery timescales for orders are currently 1-3 days. After safely packing and boxing up your items, we dispatch orders using DPD next day delivery, and for UK customers you will get updates by email or text from DPD (using the details you provide on your order).
UK mainland orders are charged at £6.95 (*), or Free if spending £75 or more.
| Country | Cost | Free if order over... | Transit timescales (est) |
| United Kingdom (mainland*) | £6.95 | £75 | 1 day |
Northern Ireland / Scottish Highlands & Islands / Isle of Wight / Isle of Man / Scilly Isles -
| Weight | Cost | Order over... | Courier |
| Under 1kg | £6.95 (inc VAT) | Regardless of value | First Class Royal Mail Service |
| Over 1kg | £12.95 (inc VAT) | Under £75 order value | DPD Surcharge Delivery Under £75 |
| Over 1kg | £6 (inc VAT) | Over £75 order value | DPD Surcharge Delivery Over £75 |
Postcode Detail -
| Area | Postcode |
| Northern Ireland | BT1, BT2, BT3, BT4, BT5, BT6, BT7, BT8, BT9, BT10, BT11, BT12, BT13, BT14, BT15, BT16, BT17, BT18, BT19, BT20, BT21, BT22, BT23, BT24, BT25, BT26, BT27, BT28, BT29, BT30, BT31, BT32, BT33, BT34, BT35, BT36, BT37, BT38, BT39, BT40, BT41, BT42, BT43, BT44, BT45, BT46, BT47, BT48, BT49, BT51, BT52, BT53, BT54, BT55, BT56, BT57, BT60, BT61, BT62, BT63, BT64, BT65, BT66, BT67, BT68, BT69, BT70, BT71, BT74, BT75, BT76, BT77, BT78, BT79, BT80, BT81, BT82, BT92, BT93, BT94 |
| Scottish Islands | HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, KW15, KW16, KW17, ZE1, ZE2, ZE3, PA20, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV52, IV53, IV54, IV55, IV56 |
| Scottish Highlands | FK20, FK21, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV30, IV31, IV32, IV36, IV40, IV63, KW1, KW2, KW3, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, PA80, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50 |
| Isle of Wight | PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41 |
| Scilly Isles | TR21, TR22, TR23, TR24, TR25 |
| Isle of Man | IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IM99 |
European orders -
We have tried to streamline orders to our European customers and make the process as straightforward as possible. No import tax or fees will be incurred to customers in the countries listed below, the relevant VAT for the EU member state will be charged at checkout and any additional fees will be covered by us.
Please see the below table of Shipping fees - these are charged on total orders regardless of size. All parcels are dispatched from our warehouse in the UK using DPD, tracking details will be shared directly via email.
| Country | Shipping fee (exc VAT) |
| Austria | € 18.00 |
| Belgium | € 25.00 |
| Denmark | 200.00 kr. |
| Finland | € 39.00 |
| France | € 18.00 |
| Germany | € 18.00 |
| Guernsey | £19.00 |
| Ireland | € 10.00 |
| Italy | € 20.00 |
| Jersey | £19.00 |
| Luxembourg | € 25.00 |
| Netherlands | € 18.00 |
| Poland | 150.00 zł |
| Portugal | € 39.00 |
| Slovakia | € 39.00 |
| Slovenia | € 39.00 |
| Spain | € 20.00 |
| Sweden | 400.00 kr |
| Switzerland | 49.00 CHF |
Rest of the World -
The shipping cost shown at checkout will be determined by the total weight of your order.
Sales Tax (VAT) is excluded at point of sale from all Rest of the World countries - Tax and Duty is charged at the point of import by the destination country.
Example Order Weight as below:
| Example Prices For Illustration - Shipping prices calculated at checkout based on order weight | ||||
| Country | 1 KG | 3 KG | 7 KG | 15 KG |
| USA | £49.00 | £69.00 | £109.00 | £129.00 |
| Bahrain | £39.00 | £69.00 | £119.00 | £139.00 |
| China | £59.00 | £89.00 | £119.00 | £139.00 |
| Hong Kong | £39.00 | £79.00 | £129.00 | £149.00 |
| Kuwait | £39.00 | £69.00 | £129.00 | £139.00 |
| Malaysia | £49.00 | £99.00 | £169.00 | £189.00 |
| Qatar | £29.00 | £69.00 | £109.00 | £129.00 |
| Saudi Arabia | £39.00 | £79.00 | £139.00 | £159.00 |
| Singapore | £39.00 | £69.00 | £129.00 | £139.00 |
| United Arab Emirates | £29.00 | £49.00 | £89.00 | £99.00 |
If you are wanting to place an order from a country not listed above please do get in touch with us info@mij.co.uk and we can arrange an order direct with you excluding any VAT (please include the items and qty you would like to order and billing/shipping details together with contact info). Thank you
Returns:
- We are confident you will be happy with your purchase, however, if you require an exchange or refund.
- We are happy to accept your return or exchange within 30 days from purchase.
- You can return your product in two ways; 1) by post or 2) returning the item to Redbrick Mill. However please contact us so we know it is coming.
- To be eligible for a refund/exchange all items must be returned unused and intact.
- Regrettably we are unable to refund items which are returned broken.
- Postage charges on returns are not refundable.
- Any exchanges will incur additional postage costs paid by you.
If you have any issues with the items you have received or want to discuss your order please email info@mij.co.uk
Returns can be sent back to (including name and order number): Made In Japan Returns, Redbrick Mill 218 Bradford Road, Batley, WF17 6JF
Breakages:
Unfortunately due to the nature of our products breakages can occur (although rarely), if you receive any broken items within your parcel please send us a photograph of the product on info@mij.co.uk alongside your purchase information. We can then issue a replacement.
Wholesale Shipping and Returns Policy
| Order Value £ | Trade Shipping fees |
| £0-£99.99 | £6.95 |
| £100-£299.99 | £9.95 |
| £300-£499.99 | £19.95 |
| £500-£699.99 | £29.95 |
| £700-£999.99 | £39.95 |
| £1,000-£1,499.99 | £49.95 |
| £1,500-£2,999.99 | £59.99 |
| £3,000 | Free Shipping |