Shipping and Returns (Backup)
Shipping:
Please complete your basket of shopping to see your shipping options/rates.
UK mainland delivery timescales for orders are currently 1-3 days. After safely packing and boxing up your items, we dispatch orders using DPD next day delivery, and for UK customers you will get updates by email or text from DPD (using the details you provide on your order).
UK mainland orders are charged at £6.95 (*), or Free if spending £75 or more.
Country | Cost | Free if order over... | Transit timescales (est) |
United Kingdom (mainland*) | £6.95 | £75 | 1 day |
European orders -
We have tried to streamline orders to our European customers and make the process as straightforward as possible. No import tax or fees will be incurred to customers in the countries listed below, the relevant VAT for the EU member state will be charged at checkout and any additional fees will be covered by us.
Please see the below table of Shipping fees - these are charged on total orders regardless of size. All parcels are dispatched from our warehouse in the UK using DPD, tracking details will be shared directly via email.
Country | Shipping fee (exc VAT) |
Austria | € 18.00 |
Belgium | € 25.00 |
Denmark | 200.00 kr. |
Finland | € 39.00 |
France | € 18.00 |
Germany | € 18.00 |
Guernsey | £19.00 |
Ireland | € 10.00 |
Italy | € 20.00 |
Jersey | £19.00 |
Luxembourg | € 25.00 |
Netherlands | € 18.00 |
Poland | 150.00 zł |
Portugal | € 39.00 |
Slovakia | € 39.00 |
Slovenia | € 39.00 |
Spain | € 20.00 |
Sweden | 400.00 kr |
Switzerland | 49.00 CHF |
USA | $59.00 |
If you are wanting to place an order from a country not listed above please do get in touch with us info@mij.co.uk and we can arrange an order direct with you excluding any VAT (please include the items and qty you would like to order and billing/shipping details together with contact info). Thank you
* An additional surcharge of £7.50 required for orders from Northern Ireland, Isle of Man, Isle of Wight & Scilly Isles, Scottish Islands (HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3) & Scottish Highlands (AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50). This surcharge will be arranged after the order is processed, we'll contact you directly.
Returns:
- We are confident you will be happy with your purchase, however, if you require an exchange or refund.
- We are happy to accept your return or exchange within 30 days from purchase.
- You can return your product in two ways; 1) by post or 2) returning the item to Redbrick Mill. However please contact us so we know it is coming.
- To be eligible for a refund/exchange all items must be returned unused and intact.
- Regrettably we are unable to refund items which are returned broken.
- Postage charges on returns are not refundable.
- Any exchanges will incur additional postage costs paid by you.
If you have any issues with the items you have received or want to discuss your order please email info@mij.co.uk
Returns can be sent back to (including name and order number): Made In Japan Returns, Redbrick Mill 218 Bradford Road, Batley, WF17 6JF
Breakages:
Unfortunately due to the nature of our products breakages can occur (although rarely), if you receive any broken items within your parcel please send us a photograph of the product on info@mij.co.uk alongside your purchase information. We can then issue a replacement.
Wholesale Shipping and Returns Policy
Order Value £ | Trade Shipping fees |
£0-£99.99 | £6.95 |
£100-£299.99 | £9.95 |
£300-£499.99 | £19.95 |
£500-£699.99 | £29.95 |
£700-£999.99 | £39.95 |
£1,000-£1,499.99 | £49.95 |
£1,500-£2,999.99 | £59.99 |
£3,000 | Free Shipping |